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Privacy Policy

Information and Regulation on the protection of personal data

9 Muse Films, in carrying out its business, pays the utmost attention to the security and confidentiality of the personal data of users who visit or use the services presented on the Website (hereinafter also referred to as the "Site"). ​


The information described below has been prepared in compliance with the provisions of the new regulation (EU) 2016/679 concerning the protection of natural persons with regard to the processing of personal data, as well as the free circulation of such data.

What personal data can be collected

9 Muse Films may collect the following categories of personal data about you:

  • Registration Data - information relating to Personal Data (name, surname, gender, address, tax code, VAT number) and Contact Data (telephone number, mobile number, email address).

  • Other personal data - information voluntarily provided by filling in the fields indicated on the registration pages.

  • Purchase Data – information relating to the type of services purchased.

  • Use of the Website - information relating to the ways in which the Website is used, opens or forwards our communications, as regards the information collected through cookies, no personal data of users is acquired by the Website in this regard. Cookies are not used for the transmission of information of a personal nature, nor are the c.d. persistent cookies of any kind, or systems for tracking users.


If you provide personal data on behalf of someone else, you must first make sure that the data subjects have read this Privacy Policy.


We also ask you to help us keep your personal data updated by informing us of any changes.


For what purposes can your personal data be used

The processing of personal data must be legitimized by one of the legal conditions established by current legislation on the protection of personal data as described below.


a) Purposes related to your registration for the purpose of creating your Account.

9 Muse Films collects your registration data and other personal data to allow you to create an Account, necessary for your authentication when purchasing the various services and products available through the Site (tickets, credits) and other services connected to the activities institutional activities carried out by 9 Muse Films such as: accreditation, receipt of newsletters, registration for activities, events, educational activities, participation in internships, registration for Work with us and other services indicated on the pages of the Site.


b) Purpose of selling the services and products available online

9 Muse Films processes your Registration data, and the consequent Account, as well as Purchase Data in order to allow you to complete the process of purchasing services and products available online. Prerequisite for processing: fulfillment of contractual obligations. The provision of such data is necessary in order to complete the online purchase; failing that we will not be able to give you course.


c) Marketing to provide you with promotional offers

9 Muse Films may process your Personal Data and Contact Data for marketing and advertising communication purposes, aimed at informing you about promotional sales initiatives, carried out through automated contact methods (e-mail, sms and other mass messaging tools, etc.) and traditional methods of contact (for example, telephone call with operator) Prerequisite for treatment: consent; failure to provide it does not have consequences on contractual relationships.


d) Customer Satisfaction Surveys

9 Muse Films may use your Personal Data and Contact Data to conduct surveys aimed at measuring the level of satisfaction (so-called customer satisfaction) of the service provided. Prerequisite for treatment: consent; failure to provide it does not have consequences on contractual relationships. Your consent can be revoked at any time by sending an email to


e) Compliance with legally binding requests to fulfill a legal obligation, regulation or provision of the judicial authority, as well as to defend a right in court Lastly

Muse Films may process your contact details to fulfill a legal obligation and/or to defend its right in court.


Prerequisite for processing: legal obligations, which 9 Muse Films is obliged to comply with.


N.B. Consent to the use of your data can be revoked at any time by sending an e-mail to or by using a specific link created for data deletion.

How we keep your personal data secure

9 Muse Films uses a variety of security measures in order to improve the protection and maintenance of the security, integrity and accessibility of your personal data.

All your personal data is stored on our secure servers (or secure hard copies) or those of our suppliers or business partners, and is accessible and usable according to our security standards and policies (or equivalent standards for our suppliers or business partners).


How long we keep your data

We keep your personal data only for the time necessary to achieve the purposes for which it was collected or for any other legitimate related purpose. Therefore, if personal data are processed for two different purposes, we will keep such data until the purpose ceases with the longest term, however we will no longer process personal data for that purpose whose retention period has ceased.


We limit access to your personal data to only those who need to use it for relevant purposes.


Your personal data that are no longer necessary, or for which there is no longer a legal requirement for their conservation, are irreversibly anonymized (and in this way can be stored) or destroyed in a secure way.


Below we report the storage times in relation to the different purposes listed above:

  • Purposes related to accessing the Site and creating an Account: the data processed for this purpose may be kept for the entire duration of the relationship and in any case no later than the next 10 years.

  • Fulfillment of contractual obligations: the data processed to fulfill contractual obligations may be kept for the entire duration of the contract and in any case no later than the following 10 years, in order to verify any pending issues including accounting documents (for example invoices).

  • Marketing purposes: personal data processed for marketing purposes may be kept for 24 months from the date on which we obtained your last consent for this purpose (with the exception of opposition to receiving further communications).

  • Purpose of customer satisfaction surveys: the data processed for this purpose may be kept for 24 months from the date on which we obtained your last consent for this purpose (with the exception of opposition to receiving further communications).

  • In the event of disputes: in the event that we need to defend or act or even make claims against you or third parties, we may keep the personal data deemed reasonably necessary to process for these purposes, for the time in which such claim can be pursued.

  • With Whom We May Share Your Personal Data: your personal data may be accessed by duly authorized employees, as well as external suppliers, appointed, if necessary, as data processors, who provide support for the provision of services.

  • Please contact us at the email address: if you wish to ask to view the list of data processors and other subjects to whom we communicate the data.

  • Finally, we point out that to complete the purchase procedure on the Site, you will be redirected to the platforms that provide these types of services. The data that you provide within these platforms will be processed exclusively by the managers of the same, as independent data controllers, without La Biennale di Venezia becoming aware of it.



The role of data protection officer (DPO) according to the provisions of REGULATION (EU) 2016/679 is performed by the security representative of 9 muse. If you have questions regarding our processing of your personal data, we ask you to contact the telephone number +39 0583928354 or send an email to


Your data protection rights and your right to lodge complaints with the supervisory authority Under certain conditions, you have the right to ask us:

  • access to your personal data;

  • the copy of the personal data that you have provided us (so-called portability);

  • rectification of the data in our possession; the deletion of any data for which we no longer have any legal basis for processing;

  • the opposition to the treatment where required by the applicable legislation;

  • the limitation of the way in which we process your personal data, within the limits established by the legislation on the protection of personal data;

  • the revocation of the previously issued consent.


The exercise of these rights is subject to some exceptions aimed at safeguarding the public interest (for example the prevention or identification of crimes) and our interests (for example the maintenance of professional secrecy). In the event that you exercise any of the aforementioned rights, it will be our duty to verify that you are entitled to exercise it and we will reply, as a rule, within a month.


For any complaints or reports on the methods of processing your data, we will make every effort to respond to your requests. However, if you wish, you can forward your complaints or reports to the data protection authority (Guarantor for the protection of personal data), using the details available on the website

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